Review Detail
Overall rating
1.6
Product quality / site reliability (weighting = 40%)
1.0
Ease of website use and range (weighting = 5%)
1.0
Price (weighting = 30%)
3.0
Customer service (weighting = 10%. Optional)
1.0
Speed of delivery (weighting = 15%)
1.0
NEGATIVE - DONT GO THERE
I ordered Berocca Performance Orange over the Phone as their website was having problems. It is a fizzy vitamin supplement. I was told "there is only one flavor". I took that to mean that the orange was the only flavor. When it arrived, it was "original;" I called 3 times over the weekend but their computers were down and no one could help me. Today, I am told that they do not accept returns on "medication". I am now stuck with $200 worth of product I dont want and am waiting for a pharmacist to email me an explanation of why I cannot return the Berocca. Nice but totally inept and ineffective.
lynda field
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