I used them for years, and always had basically good service, and it was great that you could call them at any time and also make phone orders.
@trish5959, you're senior and can find better, although I can't make the recommendation. It's easy to find several that are better price-wise, and don't have the India problem, which seems to be getting worse. I did have to use them once in April, after stopping them for a year, and the order was successful, but that was rather an urgent time for other popular vendors. I think it highly unlikely I'll use them again, but I do appreciate their fine service for years, and they're always there, it seems. There are differing opinions on them, though.
In the past, I got reship or refund, they used to give you a choice. If even that's a problem--to refund you, which it can't really be--then some things have changed, and their payment methods were always changing, from one cc to another, and then to e-check only in some cases, which delays the processing.
@Lordy, you just have to work up to senior status, and you're not far away from it. There are just more options, and I agree Medstore has always been pricey (although one or two are even twice Medstore, but I think I can't mention those, they may only be in Senior).
I myself was Senior for a full year before even looking at the options, I am that lazy sometimes. One of the nicest people on the Shipping/Tracking threads,
@Mira, told me she'd done the same thing, not realizing how she could cut her payment in half, BUT... you really can't research those alternatives till you're senior. Sometimes this pisses people off, having to have enough posts under your belt, but so what. That's the way it works, and you just do it that way.