Product quality / site reliability (weighting = 40%)
1.5
Ease of website use and range (weighting = 5%)
1.0
Price (weighting = 30%)
1.5
Customer service (weighting = 10%. Optional)
1.5
Speed of delivery (weighting = 15%)
1.5
Website problems
The new website stinks. It does not work to order, verify or track orders. It keeps telling me that I have no orders, yet I placed an order by phone, paid for it and have received emails stating that it has shipped. Get you money back from the developer of that website!