PlanetDrugsDirect.com

 
3.3 (34)

User reviews

2 reviews with 3 stars

34 reviews

5 stars
 
44%
4 stars
 
12%
3 stars
 
6%
2 stars
 
21%
1 star
 
18%
Overall rating
 
3.3
Product quality / site reliability (weighting = 40%)
 
3.1(34)
Ease of website use and range (weighting = 5%)
 
3.6(34)
Price (weighting = 30%)
 
3.9(34)
Customer service (weighting = 10%. Optional)
 
3.0(34)
Speed of delivery (weighting = 15%)
 
2.7(34)
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Ratings
Product quality / site reliability (weighting = 40%)
Fake medicines are rare, but did this pharmacy ship low quality goods? How were the medicines packaged?
Ease of website use and range (weighting = 5%)
How easy was the website to use? Did they have a drug that was hard to find elsewhere?
Price (weighting = 30%)
How cheap was your order, including shipping?
Customer service (weighting = 10%. Optional)
How good was this pharmacy's customer service (if you had reason to deal with them)? Or else how well did the pharmacy keep you informed of the progress of your order by email?
Speed of delivery (weighting = 15%)
Did your order arrive in the timeframe the pharmacy specified? Was this a reasonable time to wait?
Comments
2 results - showing 1 - 2
Ordering
Overall rating
 
3.1
Product quality / site reliability (weighting = 40%)
 
3.0
Ease of website use and range (weighting = 5%)
 
5.0
Price (weighting = 30%)
 
5.0
Customer service (weighting = 10%. Optional)
 
0.5
Speed of delivery (weighting = 15%)
 
0.5
regattas

Sure the meds are cheap from a Canadian service provider, but the business is registered in NZ and the meds come from India or Turkey.
Received shipping confirmation on 1st March by 4th April shipment had not arrived. Called company, waited 15 minutes on line to speak to someone who told me it was company policy not to give out surnames...! Given a shipping number and told to track my shipment. My post office told me it shipped on 21st March - 3 weeks aftewr shipping confirmation on 1st March AND it shipped from GERMANY. What's going here??? This company lies and provides diabolical service.

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Overall rating
 
2.6
Product quality / site reliability (weighting = 40%)
 
3.0
Ease of website use and range (weighting = 5%)
 
2.0
Price (weighting = 30%)
 
4.0
Customer service (weighting = 10%. Optional)
 
0.5
Speed of delivery (weighting = 15%)
 
0.5
Not good customer service and delivery.

I ordered my meds over a month ahead of time so they would arrive before my current Rx ran out. They state on the web site that orders are usually processed in 5 business days and then shipped. It took them 10 business days to process and ship, now my Rx will not arrive on time and I will be forced to buy a months supply just to get me through the few days in between. I called to see if they would send a new Rx with expidited delivery so they could keep their stated delivery time window, and they said they don't do that. How nice for them. So now I haven't saved any money using Planet Drugs Direct and in fact it will result in me paying more than if I had just bought from my local pharmacy. Also, I had to call the company several times to get the order placed originally due to their requirments for the priscriptions, and each time I was on hold for over 15 minutes to get to a customer service person. My advise would be to stay away from this company since they cannot deliver on their promises and have poor customer service when you have a problem. Dr. W.

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2 results - showing 1 - 2